Canadian Tire
Generator that didn't work

Last night l took a Generator back to the store l bought it at with receipt and packaging because it didn't work and l wanted to be refunded my money. The store manger came to deal with my complaint. He first of all questioned why l was returning this product when it was purchased in Feb. Why if it didn't work l didn't return it sooner. l purchased the unit when it was on sell. l put it in my basement till racing season started. My husband took it to the race track last weekend. He started it and it ran for a second. That was it we couldn't get it started again. The next day he tried again. It would not start. He emptied all the gas out of it so it could safely be returned to the store. This store manager had his mind made up he was not going to refund my money. He told me l voided my warrenty by putting gas in it. l asked him how he expected we find out if it worked or not. This manager was arrogant. He persisted in stating l was not getting my money back. He told me he would have it repaired. l told him l wasn't interested in repairing a brand new product that l just wanted my money back. He had me so upset. l regret to say l will never step foot in that store to buy another product again. We are in the construction business and racing circuit, my husband goes almost weekly to the store to buy products, We will purchase elsewhere, and l will be sure to share my story with everyone l can.

Company: Canadian Tire
Country: Canada
Province: Ontario
City: Guelph

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