Terasen Gas
Ripoff! They don't want to refund my prepaid security deposit on my now, closed account

I closed my account with Terasen Gas on Oct 31/03 and had a credit amount owed to me due to a prepaid security deposit. After several conversations with their Customer Service people, I have been told several different stories about when I am likely to receive my check. The check was apparently issued on Nov 24th and today is Dec 18th.

Even with Christmas mail, it would not take this long to get it from Vancouver to Surrey. I was told today, by a Supervisor that I now need to wait until Dec 31 for them to do an investigation on my account. If this was the other way around, I would be out in the cold right now.

Carole
Surrey, British Columbia
Canada

Company: Terasen Gas
Country: Canada
Province: British Columbia
City: Surrey
Phone: 8882242710

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