Terasen Gas
Cutting off gas without warning

With no notice Terasen Gas cut off our family's gas for a missed payment and then demanded that we pay an excessive reconnection fee and a $500 deposit, after we had been good customers for over seven years. This is very surprising and dissappointing behaviour for a company with a monoploy on an essential service. I have submitted complaints to the Better Business Bureau and the BC Utility Commission. If there was another option for a natural gas provider I would switch companies in a heart beat.

Company: Terasen Gas
Country: Canada
Province: British Columbia
City: Vancouver

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