Sears
Abuse from manage

I went to the local Sears outlet because the battery on my ride-on mower which is still under warranty was completely dead. I was given an 800 number to call, and was told a replacement would have to be ordered because only a Sears battery would work. I know that is false and there are lots of batteries around that will fit. It would take a week or two to get one and I need to use my mower now. When I questioned the service, I was attacked verbally by the manager and accused of something totally unrelated to Sears, that I knew nothing about... I didn't know the individual! I had to warn him that if he touched me personally I would call the police. Not the way to treat a sixty-six year old customer who spends thousands of dollars a year at Sears! This guy seriously needs help!!

Company: Sears
Country: Canada
Province: Newfoundland and Labrador
City: Grand Falls-Windsor

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