The Poole Shoppe
No Support

Fogerty
04-17-2009
308

I have spent thousands of dollars at this place of business and the repair service is non existant... spend $8, 000.00 on a hot tub then need to get the spa pack replaced $1100.00 and now they have had my pak for over a week and no one has even looked at it... not even busy season.

They will never see my business again... chemicals and supplies for my pool and hot tub will be going to another supplier that is more reliable.

I would not buy anything from the The Poole Shoppe on Rymal Road in Hamilton as they do not offer reliable service for the products they sell...

They are only interested in selling you the product...

Service Sucks...
And the people (the Manager) just shrug their shoulders and and so oh well.even though you are saying give me my pak I am taking it elsewhere for repair as it is obbious that your repair dept. does not care

Never trust the Owner (Bob Simpson) or his
children... they are rip off artists they like to sell but do not back up with service for long time (20 years) customers.

Bud's Spa in Ancaster is going to get my business from now on.

Or even worse Pioneer Pools.

Bill
Stoney Creek, Ontario
Canada