Reliance Home Comfort
Slow Service Response

So my hot water tank broke down today and I tried lighting up the pilot to see if I could get it up and running without having to call for service. That didn't work so I called Reliance and requested service. I got told that they can't provide service until the next day. Me and my family are sitting here without any hot water and the earliest they can get to me is tomorrow? I have been paying my bills on time every month, for almost last 2 years and never have called them for service.

Now when I need service I get told that I have to wait until next day because their technicians are too busy? Excuse me but when I pay you every month for your water heater, I expect same day service for this crucial service. If you can't deliver service same day for such necessities, then please hire more technicians. Don't give me excuses that your technicians are too busy, I pay my bills on time and I expect quick turnaround on service. Now gonna be without hot water all day and not even sure if they will fix it tomorrow.

Very disappointed in Reliance, don't provide important services rentals if you can't maintain them without causing much headache for your customers.

Sincerely,

A very disspointed custome

Company: Reliance Home Comfort
Country: Canada
Province: Ontario
City: Waterloo

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