Sears Canada
Poor workmanship/lack of repairs

I had the shingles on my mansard roof replaced one year ago by Sears Canada. The roofers they used (RDF 2000) did a poor job and were extremely rude to boot. The shingles began falling off within 5 days of installation, caulking was either incomplete or they used far too much on the flashing, some shingles were held in place with 7 visible nails, the rows were crooked or improperly spaced. The inspector agreed that repairs were needed and the roofers have now returned at least 6 times. Still the job is not complete. The top row of shingles appear to be held in place merely by the flashing. Needless to say, this is ineffective and the shingles are beginning to slip out of place. I have called Customer Service in Montreal and have yet to receive a date as to when this job will be corrected. I have a 5 year warranty, one year of which has expired, but it seems not to be worth the paper upon which it is printed. I am preparing to retire and plan to sell my home. However, I suspect I may have problems due to the roofing issue. Needless to say, I am complaining wherever I can and have no intentions of ever entering a Sears store. I am also ensuring that I inform anyone I can in order that I cost Sears as much business as is possible. Ultimately, I may have to have another roofer fix the problem and then take Sears to court.

Donalda C.

Company: Sears Canada
Country: Canada
Province: Québec
City: Montreal

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