Expedia.com
Policy

On the afternoon of Nov 20/10, I had a friend book a flight for me though Expedia, and on submission of the booking and review of the itinerary, it was immediately clear that the flight times for the departure and return had been reversed. I called the number identified on the Expedia customer support page, and sat on hold for well over an hour. While on hold, I reviewed the booking terms and conditions, and understood that I had 24 hours to cancel. Having to go out for the evening, and again having being on hold for over an hour, I decided to try calling again the next morning as it seemed clear from the policy that I had that opportunity available to me.

Finally getting through to customer support this am, I was informed that I would have to pay $300 to change the flight, as the 24 hour cancellation policy had expired. Although it was less than 24 hours from the original booking, mysteriously the 24 hour cancellation/change policy only applies to the same day. If you think about this for even a nanosecond, I am sure it will sound as ridiculous to you, as it does to me. Ironically, had there been any customer support whatsoever available the previous day when I called, I likely would not be in the position of expressing my extreme dissatisfaction here and now.

Company: Expedia.com
Country: Canada
Province: Ontario

  <     >