Sunwing Vacation to Mexico
Lack of communication with passengers and terrible flight attendants

Our flight with Sunwing departed Winnipeg to Huatulco Mexico 1st March 2011 @ 6 a.m. Arrived 3 hours prior as advised. We were loaded and blasting into the sky in no time. Took a spin around the city then landed - the landing gear wouldn't go up. Once secured the pilot advised us to get off the plane and take your hand bags because this would take and hour and a half. After a long wait we were advised that they were waiting for an update and they would get back to us in 5 minutes. Shortly after we could see the Pilot and his crew leaving with their luggage and jackets! We waited for 3 HOURS before being advised that the flight would not be departing until 9 P.M.!!! 15 hours later... our luggage in the belly of this plane and –30 outside!!! People from out of town were offered a voucher for a nearby hotel. We had to return our duty free purchases which took a long time THEN go and stand in line at the Sunwing counter for a hotel and cab voucher... wait for a cab... wait for a room. We arrived Huatulco and in our room at 4:30 a.m. One whole day was lost on our vacation plus it took a few days to feel normal. Sunwing gave us a "coupon" for $150.00 off our next vacation BUT must be booked at least 45 days prior! So much for last minute deals AND how would you use this voucher when booking on line! Also EVERYONE got the same coupon... so people booked into the cheapest rooms got the same as the most expensive rooms!

RETURN was also a nightmare. Loading us was 1/2 hour late. Finally we got to board... it was HOT outside. Loaded up and then sat. So hot!!! Finally we were told that one of the passengers was ill and could not fly with us. They were waiting for paper work to be updated. THEN advised that they had to remove his luggage!! There were 187 people on this flight and obviously LOTS of luggage! 2 hours later and did I mention how HOT it was... finally in the air. One of the flight attendants was just nasty! She was trying to get something out of the upper compartment just in front of us. She told the passenger to move and then she stood on the armrest of the chair to reach the compartment!!! Then later when offering hot towels... she just stuck the tray in front of you rather than hand you one with tongs. They brought our out meal then brought us coffee/tea but left us with our trays... so we were holding our trays from falling and drinking our coffee. Snacks and drinks, we were told to hurry because we'd be landing soon.

SUNWING will never get our money again. I spoke with my Travel agent in Oakbank, MB and she told us that she would be busy for about a month but would contact Sunwing when she had a chance... she'll never get our money again either!

Company: Sunwing Vacation to Mexico
Country: Canada
Province: British Columbia
City: Winnipeg

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