Universal Rent A Car
Unacceptable service

Universal Rent-A-Car

5400 Dixie Road

Mississauga

I made this car rental reservation through www.carrental.com. The reservation was through 'Universal Rent-A-Car'.

This company has absolutely horrendous customer service. The people working at this establishment exhibit no professional behavior.

First, I was left standing in the cold when I reached the Toronto airport because of their lack of directions. Then the person picking me up blamed me for my in competence in following directions.

Second, the person refused to show me my option of cars, and threatened me if I did not like the car he was offering, I could cancel the reservation and pay the one day charge which was a part of the reservation.

Third, I got a flat tire on the second day of the rental, which resulted in me changing the tire and paying for the $200 tire as well, because the owner of this rental company claimed that it was my responsibility and probably my fault.

I have never had such an awful customer service experience. I am very surprised to see this establishment still in business, especially since there are a lot of online complaints this company for matters ranging from fraudulent charges to unacceptable service. I would have pursued litigation against them if I lived in Toronto.

Company: Universal Rent A Car
Country: Canada
Province: Ontario
City: Mississauga

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