Car stereo deck installation
Car stereo installation and service

It is 2008 Spring; My car stereo is not working properly. It would power on one day, and then not power on for a month; therefore, I brought it to Derand Motorsport to get it repaired. They told me I needed a new deck; therefore, I purchased a clarion deck from their display unit. They installed it.

A few weeks later, I noticed that there was a hairline crack where the new deck met the dash. It was getting worse, so a week later I returned to the shop. The employee at the front desk who was very informative and knowledgable previously, point black stated that the shop was not obligated to do anything about it, since I could have punched the dash or got into some kind of accident; although, to me and others it would have been impossible to have a crack in that particular spot from any force outside of the installation itself. Regardless, I spoke to the manager who said to leave it on another day to see if it could be glued. I did this, but to no avail. The employee stated outright again, that I was lying and that it was too expensive for them to repair. I asked the manager if their operation had insurance, which he confirmed they did. It took 3 months of calling to finally get an appointment and have them fix the dash. I left the car with them for 7 hours to do this... returned for pick up to find my stereo to not have power. The employee said maybe it didn't work when I got there! I told them it worked perfectly and to fix it immediately... (Obviously they did not hook up the stereo correctly when putting it back in the dashboard.) The installer yelled at me about how many years he had been doing such work. He went to my car, tried it.. stating that it needed to be in the garage again. I went to the garage to watch, regardless of their rules not to... He took the deck out, attached some wires and then the stereo worked. He had the gull to say to me that I just didn't press the on-off button... obviously to make me the scapegoat for his lack of professionalism and accuracy... etc. I left by stating, that he should know by this point in his career to check that the stereo is working before giving it back to the customer. He did not look happy when I said that, let me tell you. I am sure theses guys are talking about me in the most derogatory way to save face, as their behaviour and sexist attitudes were disgustingly displayed to me. (Yes, I am a woman.)

I have never seen such disregard and arrogance. Their solidarity towards making me a scapegoat for their mistake (s) was so obvious and pathetic... too bad they will never see it.

Company: Car stereo deck installation
Country: Canada
Province: Ontario
City: Ottawa

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