Norton 360
Technical support

My laptop kept turning off for no reason... I would go through restart checks and after the fifth time norton sent message to complete scans. I was then advised of 2 error messages and advised to start a chat with a technician. He advised me that if we were disconnected to go to www.norton.com/connectme and use connection code 215692 and hit submit. He then advised me to log onto https://www.norton.com/link and use code 615587.

When I went to log onto norton.com/link, my computer went off again... I first tried connectme and was advised that that room did not exist. So I went to /link and was advised to wait for a tecnician at 7:13pm. At 7:33pm technician came on line and then immediately disconnected.

No information, no advise, no reason. I spent over an hour of my time to get hung up on... What kind of tech support system do you have?

Company: Norton 360
Country: Canada
Province: Ontario
City: Woodstock

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