Scarborough Nissan
Car Service

I brought my car Nissan Altima 2002 2.5 SL to Scarborough Nissan dealer on June 27, 2011 to get my car fixed. They diagnosed the car on June 28, 2011 to find out the problems and charged me $139 tax for diagnosing the car. They found the problems and qouted me $567.30 with tax (including Dignostic fee) to repair the issues and said the problem will be fixed. I paid the money with good faith. However, when I went there on June 28, 2011 to pick up my car I found that the car had same issues it had before. I told the service advisor (Lany) right away on the same day that my car's problem not been fixed. He advised me to come back in the morning @ 7 am next day June 29 and speak to the service manager (Dan). I went next morning at 7 am and service manager wasn't there and end up with speaking with other services advisor (Anthony), he refused to fix my car and qouted me another $260 for some newly invented issues saying that whatever problem they found earlier after diagnosing the car they fixed it and current issus are different then the previous one. My understanding is they should knew it when they disgnosed the car and should have advised me what adjectly needed to be fixed to ensure car performance and how much would be the total cost in order for me to make an informed decisiion. It seems like they fixed some thing which wasn't broken at all but charged me for that and left the main problem unresolved that I brought the car in for. They are giving me hard time and not fixing my car untill I pay them extra money, neither returning my money back. I found it totally unacceptable and unethical business practice. I am travelling by public transit now and facing lot of troubles since my car is still broken

Sincerely,

Qureshi, Riaz

Company: Scarborough Nissan
Country: Canada
Province: Ontario
City: Scarborough (Toronto)
Site: www.scarboroughnissan.com

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