AUTOMOTIVE SUNROOF-CUSTOMCRAFT (ASC) INC
SLOPPY SUNROOF INSTALL AND VEHICLE HELD RANSOM FOR WARRANTY ISSUE

08 saturn vue had sunroof installed. since installation, compass on vehicle did not operate correctly. it was off 90 degrees. dealer attempted to recalibrate compass with no change. compass module is located in headliner so vehicle was sent to sunroof installer for recheck. they stated there was no issue with the install and that recalibration repaired the issue. we were charged $175.00
we only asked that they recheck there work and no money was discussed. they would not release the vehicle until the ransom was paid. when we got the truck back the compass was in the same state (90 degrees) out. the dealer then dropped the headliner thinking that maybe the module was defective. discovered that the module was installed incorrectly and taped to the headliner. (poor quality) there is an arrow on the module that should point to the frt of vehicle and it was pointing to the r/s of vehicle. it was either never checked by asc or they did not know what to look for. no money was refunded and dealing with the manager Nadheer, he was extremely uncooperative and refused to accept responsibility for his installers mistake which was crystal clear that it was his fault.

J carey
toront0, Ontario
Canada

Company: AUTOMOTIVE SUNROOF-CUSTOMCRAFT (ASC) INC
Country: Canada
Province: Ontario
City: MISSISSAUGA
Address: 5280 CREEKBANK RD
Phone: 9056254567

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