2003 Volkwagon Jetta
Defective water pump

I was operating my volkwagon jetta down the street from my house. Vehicle has 85000kms. Operating the vehicle on the last valid day of my 5 year powertrain warranty. Vehicle overheated.

Turned out the PLASTIC impellar on the water pump busted. VW canada only covered the water pump and not the labour. Placed a new identical water pump in my vehicle. VW advised that they would not pay the entire bill because I did not have the vehicle diagnosed on the day in question. Even though all the dealerships were closed and I wasnt able to bring my vehicle in. That is not indicated in the contract. VW further advised me that even if I brought my vehicle in the day after they would not have covered the warranty. Ultimatley means that VW does not honour their warranties.

Company: 2003 Volkwagon Jetta
Country: Canada
Province: Ontario
City: Toronto

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