DHL Express Worldwide
Undelivered/Lost Package/Lying DHL Managers

Had a package sent to me from Singapore on May 3, 2011.By May 5th, it had reached Hong Kong and then been sent out. That is, according to DHL's online tracking system. I actually have no idea if it ever left Singapore OR Hong Kong. They jst seem to make it up as they go along.

It is now May 15th 2011 and DHL still has not delivered my package. They also don't seem to know where it god's name it is. I have called their toll free number every day for the past week, at least twice a day trying to get answers as to its whereabouts. I have been told that the last place it was 'scanned in' their system was in Cincinnati, Ohio, yet this doesn't show on their online tracking system at all. Yet another time I was told it had gone through Anchorage, Alaska. THAT also doesn't show in their tracking system. They have promised to call me back several times and have broken their promise every time. I have also called their Ontario office many times - in excess of 10 - and left complete, detailed messages with my name, phone number and tracking number. I have not yet received a call back. In addition, in the last 24 hours I can no longer get through to them using their toll free number because they have now for some reason set it up to go straight to a voice-mail box, which is full, therefore I am unable to leave a message there. How are any other Canadians supposed to get through to their customer service reps then? As a result, I called their their hub which is responsible for deliveries in Surrey BC directly (hub is in Burnaby, BC), left yet more messages (2) and still have not received a call back from them either. I then emailed them through their complaint form on their website. No response from them through email either.

This company is a sham and staffed by completely incompetent pathological liars. Unfortunately, I had no choice in the matter of using them as a courier as the company who is sending my package chooses to use these idiots.

Company: DHL Express Worldwide
Country: Canada
Province: British Columbia

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