York Volkswagen
Unauthorized invoicing

I was charged $400.00 for a $30 hose collant hose--about $300 for labour. I did not authorize these excessive amounts. When I went to pick my vehicle up, they refused to release my vehicle unless I paid the full amount! I was so upset, I called the police and received a report number for followup purposes. On the sales slip it says that they must provide you with a written estimate. This was not provided. I will NEVER buy another VW again. If I can prevent one unassuming customer from using York Volkswagen in Toronto, this email will have been worth it. Please note that I am a professional who does not compose emails like this one. However, I feel compelled to forewarn others given how disturbing this experience was for me.

Company: York Volkswagen
Country: Canada
Province: Ontario
City: Toronto

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