Hyperformance
No Product and no refund

On May 27th I ordered a set of Corbeau racing seats and custom brackets on my Citi AAdvantage MasterCard for $493.23. When I did not recieve them by the end of June, I called and was told they were on back order but should ship in two weeks. In mid-July, I called again and asked when I should expect my seats. I was told by the first week in August. When I did not receive them by August 13th, I attempted to contact them by e-mail and left voice mail messages that I wanted to cancel the order and receive a full refund. I never received any replies to my e-mails. I finally spoke to a sales representative around August 17th or 18th, and told him I was requesting a refund. He said "I'll take care of that right away" A week later, I checked my credit card account and there was no refund posted. On August 24th, I sent anothe e-mail and called again. I spoke to a woman this time who said it would take 7-10 days to see a refund to my account. I checked my account and as of September 1st, I still have not recieved a refund. I filed a complaint with the fraud department of Citibank.

Company: Hyperformance
Country: Canada
Province: Ontario

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