UPS
Delivery

I am extremely disappointed because the service the UPS driver provided was unsatisfactory. The UPS driver rang the front (condo building) door and I was unable to answer at that time. A few moments later I heard a loud banging on my door and what seemed to be a box being dropped or pushed against my door. The UPS driver proceeded to ring the door bell continuously until I finally answered. When I did answer the door he was extremely rude and badgered me with "Why didn't your open the door? " I explained to him that I have two young children that have to get ready and had to 'apologize' for not being able to answer the door on the first ring. The UPS driver told me " If you are home you should answer the door! " I could not believe how rude he was as my youngest child stood at the doorway staring up at him and my oldest child yelling "Mommy, Mommy" fearful as to why my voice was raised and angry. I am angry and disappointed because this is the first UPS driver I have encountered with a rude attitude - past service has been somewhat satisfactory.

Is it not UPS' policy to leave an InfoNotice (door knocker/notification) if there is no response at the delivery address? Was this driver inexperienced to know this? I am still fuming after how rude the driver was to me and that my kids had to witness this.

Company: UPS
Country: Canada
Province: Québec
City: Montréal

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