SAI Alarm Company
Billing

OMG!! Where do I begin, we have had SAI for almost the full 36 mths and have made a handful of payments due to the crappiest payment processing I have ever come accross. We have received nothing but letters from this shithole company apologizing for the billing error month after month. These people cannot process a payment if their life depended on it. On one occasion we received a credit for 400.00 for the error (Yay for us). We then gave them our credit card number and received another letter stating that due to the Canadian dollar exchange rate being higher than the Americain dollar the system could not convert the dollar amount difference??? (Doesn't visa/m/c do this automatically?) and you would never guess what came in the mail next... Yup that's right another letter stating a another credit. You may think I may be crazy to complain about this but it does get much much better. This December 2008 I received another letter stating that we owed 125.00 and if we did not pay this the service would be terminated and sent to collections for the full amount of 629. 00. I called the customer service department for the 900th time and requested yet another statement and asked the representive if I could send out post dated cheques, she said that it was probably not a good idea as they sometime lose the cheques??? WHO SAYS THAT??? So anyway I sent out a cheque and looked every once in awhile at my online banking with no cheque cashed. In March I called AGAIN and they infomred me that the account had been sent to collections and we owed yet again another 629.00. I received a letter today from the nice collection agancy saying that we owed $1400.00!!! I work in a call centre and know how to compose myself but this was ridiculous!!! I called and they transferred me to the collection agency, I got on the line with some jackass who actually by law should not have been disclosing any infomation to me but did and told me it was MY FAULT THAT SAI HAD BILLING ISSUES AND ALL MY LETTERS AND CREDITS WERE VOID. I got soo ticked off and told him that I would be disputing the charges, the jackass then told me I could not dispute it... Oh believe me this will be disputed. NEVER NEVER DEAL WITH THIS COMPANY, I WOULD NOT WISH THIS INCOMPOTENT COMPANY ON ANYONE.

Company: SAI Alarm Company
Country: Canada

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