Global Payments Canada
Oral promise on the phone by rep

I contacted a representative Gent Gragjevi in Nov 2010 to set up a POS terminal for my new business. According to our phone conversation, I agreed to pay $100 for shipping the terminal to me (which is not indicated in the contract), and he promised I can cancel the account without penalty ANYTIME. But later he sent me an email indicated he can only cancel my account within 2 months, I did not pay attention to what he said because I was so busy for my new business and also trusted what he promised on the phone.

Unfortunately, I decided to close my business in March 2011 because the business was not good enough to survive. And then I contacted Gent to ask him to honor his promise, what he said was that he was no longer with my account because it already passed 2 months, and the new representative said that I have to pay $500 to cancel my account early. I was shocked and angry because I felt I was fooled by this "nice" gentleman Genti. I did carefully review all agreements I signed with Gent, and do not see any "Early Cancellation Fee" on Schedule A and also do not see any "electronic set-up" fee $100 that I was charged in Dec 2010. And I am 100% sure Gent promised me on the phone he can cancel my account anytime (not only 2 months) if my business discontinue. I absolutely do not mind to pay $500 but I just feel I was fooled by this "nice" gentleman Gent.

$600 for 4.5 month for a POS terminal is ridiculous. And I won't mind to spend more time and funds to be treated fairly.

Gent Gragjevi

Senior Account Executive

Global Payments Canada

Head Office 3381 Steeles Ave E, Suite 200Toronto, ON M2H 3S7

Email: genti.gragjevi@globalpay.com

Direct: (416) 847-4570

Tel: (800) 610-1822 Ext. 74570

Fax: (800) 608-8595 or (416) 847-4330

Company: Global Payments Canada
Country: Canada
Province: Ontario
City: Toronto

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