Rogers
Sloppy Business Practise

I have had cable, phone and internet for 14 years with Rogers with no problem until a while ago. I rent out some of the rooms in my house each year sometimes to College students or people new in town. I have never really had a problem until recently. I rented a room to a female who upon

moving in contacted Rogers and an installation guy came to the house and installed "THE WORKS" in her room. My tenant then proceeded to be on

the phone 24/7. Well at the end of the month I got MY Rogers bill, when I opened it I nearly fell on my ass!!!

Here was a bill for $2, 813.52!! I contacted Rogers and was informed by their CSR that "ONLY ONE ACCOUNT IS ALLOWED PER HOUSEHOLD"

well I thought that this was odd as my other two tenants and previous tenant all had their own account. Now I was stuck with HER account which

had a debit of $2, 702.09. I argued with numerous CSRs unsuccessfully until finally I threatened to cancel all my services and go elsewhere! Well that finally did it, her account was removed from mine and by weeks end she moved out never to be seen or heard of again.

But thats not the end of it. She left all of her Rogers stuff behind eg: home phone, cellphone, cable-box, specialty channel box etc. when I contacted Rogers I was informed "to bring it to one of their stores! " I told them that I'm visually impaired and in a wheelchair and cannot do that

as I would have to take a Taxi so I was told to JUST KEEP IT! I did and 2 years later it is still in my house in the box that I had put it in. None of

the equipment can be used as Rogers has disconnected it all BUT this stuff is worth a few hundred dollars and they will NEVER get that from her

as she is on the run some were in the USA so it is just made up by all Rogers customers AS A COST OF DOING BUSINESS!!

Just great!

I had to get this off my mind.

Company: Rogers
Country: Canada
Province: Ontario

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