National Bank investments of Canada
Consistently substandard customer service at National Bank investments of Canada

NBC Investments sent me a wrong T3 tax receipt & when I phoned them to report it, an agent by the name of "Frankie" gave me 3 long holds & totally failed to local what went wrong, etc. during a 40 minute call this morning. Furthermore, this "Frankie" person kept interrupting me when I spoke. Finally he said "someone from another department will call me by the end of today (of course, this seems to be another lie from this "Frankie" as no one called me at all.
I also demanded multiple times to get in touch with a supervisor which "Frankie" kept putting up much resistance & eventually he said "a supervisor will call you today" & this turns out being another lie this "Frankie" person gave me this morning.
Total incompetence & substandard customer support, their so called supervisors & their ombudsman are all so very unacceptable at National Bank of Canada Investment that I stopped giving them any further business for over 15 years & moving my funds away at the same time.

Total disappointment with this so called 7th biggest bank in Canada.

Company: National Bank investments of Canada
Country: Canada
Site: www.nbinvestments.ca

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