Royal Bank of Canada
NEVER Sit back & relax with RBC Canada

I kept receiving mails from RBC Canada regarding their taking over HSBC Canada & RBC telling me how systematic & seamless their claimed transition process is so we were told to simply '' sit back & relax'' & they would take care of things, etc.

When I did not receive any paper confirmation/statement telling me where my HSBC products are with RBC 18 days after March 31, 2024 , the final transfer completion date, I first called the supposedly dedicated RBC number re any questions concerning the HSBC product & service migration to RBC.

To my total amazing, they have no clue where my HSBC products are at RBC. The same long personal verification (interrogation!) process, long explanations & conversations repeated 4 times with different parts of RBC for over 3.5 hours yesterday before my HSBC products were eventually located. Yet, more concerns came up---------my address & phone number were all wrong & they blamed HSBC sent them the incorrect information. However, I feel that the RBC part that received my HSBC products should have FULL RESPONSIBILITY to verify & confirm all incoming SENSITIVE PERSONAL DATA & PRODUCTS ARE CORRECT & THEIR SUPERVISOR/MANAGER MUST CHECK & VERIFY AGAIN TO AVOID THIS SORT OF TOTALLY HUMAN MISTAKES SO THAT CLIENTS WHOSE PERSONAL INFORMATION OR ACCOUNT WOULD NOT SUBJECT TO ANY BAD FAITH ID THEFT/FINANCIAL LOSS, & OUR STATEMENT WITH INCORRECT ADDRESS' ETC. GONE TO SOME STRANGERS & SHOW THEM WHAT KIND OF ACCOUNT/MONEY WE HAVE AND SO ON. GOT IT, RBC CANADA, YOUR CARELESS MISTAKES & UNPROFESSIONALISM MIGHT HAVE VERY SERIOUS CONSEQUENCES TO SOMEONE USING YOUR INSTITUTION!!

ALL RBC letters have the correct address, so the RBC office that took over my HSBC products MUST MAKE THE UNACCEPTABLE MISTAKES THERE. If I got someone else phone number, WHY DID MY OWN NUMBER GO? DOES RBC CANADA REALIZE HOW MUCH PERSONAL INFORMATION SOME PEOPLE WILL FIND ONLINE BY USING JUST YOUR PHONE NUMBER!!!

I wonder & will verify at a later time if RBC ALSO HAVE MY SIN NUMBER' MY EXTERNAL BANK LINK, ETC. ALL WRONG & MIXED UP WITH SAME FROM OTHER PEOPLE. TO ME', THIS IS A TOTAL PROFESSIONAL NEGLIGENCE ON OUR NUMBER ONE BANK IN CANADA!

Company: Royal Bank of Canada
Country: Canada
Province: Ontario
City: Toronto
ZIP code: M2P 0A2
Address: 10 York Mills Rd. 3rd Floor
Site: www.rbcroyalbank.com

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