Standard Bank
All round incompetence

I have had an account with standard bank since 2005 of which when the FICA sms's went out to customers I went and submitted my documents at the Quagga Mall branch and about a year letter i am contacted advising my account will be frozen due to not having my personal info on system - id, proof of residence and pay slip. 20/04/2013 i again went into the Van der wald branch and was assisted by Modiehi Mphafi who assured me the documents will be forwarded to my main branch - Port Shepstone of which nothing seemed to have been sent as on 23/04/2013 I spoke to Diveni who advised no documents were recieved not even scanned onto system. I then contacted the van der walt branch where i spoke to Zama Mguni who also assured me she would resolve the matter. AGAIN 24/05/2013 i was contacted by Melissa Naido requesting for yet again my previously mention documents as they were never received at the Port Shepstone Branch, i adviced she contact Zama from the van der walt branch and to my surprise i received a call again from Melissa advising that Zama does not know of any such documents and still my documents are pending. How many times must one submit documents to Standard bank??

Company: Standard Bank
Country: Canada
City: Pretoria Central

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