American express canada
Poor Customer Service

American Express Canada's customer service department is TERRIBLE

We signed up for an American Express card, while signing up for a membership with Costco.

We were issued a temporary AMEX card that we could use while shopping at Costco. We may some purchases.

A permanent AMEX card was to be sent to us in the mail. We did not receive a permanant card, nor a monthly statement from AMEX

After 2 1/2 months, they phoned us to say that we were late making a payment on the account. I informed them that we are still waiting for a monthly statement, as well as a premanant credit card. They were going to charge us interest for now making the payment on time. I informed them to go to HELL!!

I would make the payment (minus the interest). I am still waiting for our permanant credit card, as well as a monthly statement from AMEX.

I have discussed this with at least 6 or more people from American Express Canada's customer service department&they are all IDIOTS!!!

DO NOT GET AN AMERICAN EXPRESS CREDIT CARD!!!

Company: American express canada
Country: Canada

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