Sears Canada
Sub-standard appliances

From April to August we took delivery of 4 Jenn Air downdraft ranges. Each of the first three deliveries presented an appliance that had ill-fitting oven doors. Because of the slant of the door, the seal was not adequate which resulted in a heat loss at the top end of the door. The only feedback we received from Sears and/or Jenn Air was that over time the seal material would compress and the door would eventually straighten out. The fourth appliance was delivered with a proper fitting door (yeah!) However, right before my eyes, the Sears carriers dropped it from the back of their vehicle onto the ground. There were a number of visible breakages (knobs etc) and who knows what damage was sustained internally. The carrier wanted us to accept the delivery and they would send a repair technician around to fix it. When we refused to take delivery of the damaged appliance we were informed that they (Sears) would not be re-ordering a stove for us. Needless to say we didn't go back for yet another assault on our senses.

Company: Sears Canada
Country: Canada
Province: Ontario
City: Pembroke

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