Sympatico
Technical service

On Nov. 14th I could not make an internet connection so I called your service center. I spoke to a man with a strong accent who spoke rapidly and was difficult to understand even after asking him to slow down several times. I told him that I had a Mac computer and a router and was told that I could not work thru a router and had to hook directly to the DSL cable even though I had been using the router for over a year. After several tries at fixing the problem it was obvious that he had no knowledge of Mac and started consulting with his supervisor who eventually spoke with me. He knew little more that the first man and also spoke with a heavy accent but he admitted his lack of Mac knowledge and advised that he would have an expert call me within two hours, I am still waiting? Fortunately I restored the setting that had been changed and reconnected the router and managed to restore my internet link no thanks to your technical people. To say the least I am very disappointed with your lack of technical expertise and lack of training of the people who are trying to converse with your customers. At the very least teach them how to speak to customers, clearly, slowly and without a heavy accent.

A very dissatisfied customer.

R. Edmonds

Company: Sympatico
Country: Canada
Province: Ontario
City: Aurora

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