Bell Canada
Unapproved billing

I have a disturbing story about Bell Canada.

My family and I were very good customers for 4 years with a rented HDPVR unit and all the bells and whistles.

One day in June the receiver started to overheat and shut down randomly every 1-3 hours. We made the call and Bell politely agreed to send us a new receiver at no cost as a replacement. Once the receiver arrived after realizing that it was a used receiver that still had some type of old liquid stains on it we hooked it up and nothing happened, I phoned there customer service and they said it needed a new card and would send me a card to repair the used receiver they had sent. Soon after there was a bill on our Visa for $600 for the receiver and 140 for programming we never had. And then for the card that was never needed and was shipped back with the receiver. Again this week they have billed us for another receiver! We do not have any receivers they have been sent back and still they bill the credit card even after we told them under no circumstances do they have any authority to bill that card. So now after numerous more calls and mental stress we are out more than $1300 dollars and are told it may take 6-8 weeks for a credit check to be issued. How hard is it to just credit the card back? I have asked on 4 occasions for a call back from a senior manager and been told that one would call within 72hrs and surprise surprise no call. My wife is a wreck and they will do nothing to help other than tell us to contact our card holder, file a reverse charge to bell cancel said card and wait for new card and credit to be issued. The employees at bell told me this would be faster then waiting for them. I cannot believe that even the employees are trained to handle calls this way.

Meanwhile the summer holidays we had planned all year are on hold and probably canceled as we cannot afford now to pay for hotels and meals on our trip. And by the time everything is straightened out Thanks for nothing yet again to the big corporations that are only interested in paying the CEO’s and don’t care about who gets stepped on along the way.

Company: Bell Canada
Country: Canada

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