Cruise.com
False advertising re on board credit

Cruise.com advertised a $175 on board credit plus your choice of a free bottle of champagne or a free dinner at a specialty restaurant on the ship. This was for our cruise on Holland America's Maasdam on Dec. 6/10 out of Ft. Lauderdale. Once on the ship - I noticed that the "free" bottle of champagne was not in our room so after a couple of days - I inquired at the ship's front desk about the on board credit and champagne but they had no record of these credits. At the first port of call, I fired off an email to April Ueno and received my reply the next day in which she claimed that she knew nothing of this credit offer... which was strange because they were offering similar savings on other upcoming cruises. Upon my return home, I contacted a supervisor at cruise.com (M. Roman) and complained - I even attached a copy of the offer that I had saved when I made the initial booking. This "supervisor" could not not even bother to reply to 2 emails or a voice mail message. As far as I am concerned cruise.com should be be renamed CRUISE.CON.

Company: Cruise.com
Country: Canada
Province: Ontario

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