ITravel2000
Error in e-ticket

I booked a return ticket to Panama City for a friend and because I was paying with my own credit card, I was forced to deal with a live travel agent over the phone. I had sent detailed written (and accurate) information and spelled out my friend's name very carefully over the phone when dealing with the agent. Itravel2000 sent me the itinerary by email two days afterwards, with my friend's name misspelled. The same day I left a voice mail in the agent's mail box and followed up with an email to him and to customercare@itravel2000.com

Three days later, no response. After three days, I called and I was told that the mistake could not be fixed and that the could not guarantee that my friend would be allowed on the plane. $1000 out the window because G. Alfaro, agent at itravel.com mispelled the name on the e-ticket. This is completely unacceptable. if you read this NEVER BUY anything at all from itravel2000.com

Customer care is non existent at itravel2000.com

Company: ITravel2000
Country: Canada
Province: Ontario

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