Hotwire Vacations
Poor service

We booked a vacation pkg for 2 adults with Hotwire Vacations on Dec 4, 2011 for flight, hotel, and car rental from Moncton to Ft. Myers Florida for Jan 18 - Jan 27th and paid in full $2478 CAD the same day. Received an email Dec 8 advising a flight schedule change to our return leg on Jan 27 necessitating an overnight in Toronto (at our additional cost). When we checked in with Air Canada @ Moncton, we were advised the connecting flight to Ft. Myers FL for 8:15PM had been cancelled, and the 'other connecting flight fromToronto departed at 2:45PM'. Since this was 3:00PM Atlantic - we had already missed the connection flight. When Hotwire Vacations was contacted and informed tht no prior notification of this outbound flight change had been received, all we got was a speedy transfer to Air Canada, who re-booked us on a 9PM flight from Toronto to Orlando. When we again called Hotwire Vacations to arrange to revise the car pick-up from Ft. Myers to Orlando, and switch hotels for 1 night, we were told they can do nothing on the same day. We once again had to pay the additional accommodation and car rental cost for this 'failure to communicate;' All subsequent attempts to talk to a Hotwire agent resulted in an immediate disconnection. Once we returned home, we sent an email to Hotwire advising of our disatisfaction and requesting some explanation for leaving us in the dark, and hopefully and offer of reimbursement for our additional costs. We received the standard 'someone will reply within 12-24 hours' response. Well as of Feb 15th, no one from Hotwire has replied, and an additional charge of $434.67 has been processed to our credit card. So far this $2500 all in package has cost us in excess of $3000 without any response from Hotwire. What a HotMess!

Company: Hotwire Vacations
Country: Canada
Province: New Brunswick
City: Miramichi

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