Best Western Plus Westwood Inn
Customer Service lies

Do NOT stay here!!!

We stayed between Oct 16 and 18, 2012. On the second morning of our stay, we voiced a concern that the toilet kept running throughout the night (and day as well), and loud flushes would happen every 5~10 minutes. This kept both the adults and the kids up for most of the night, and we had very little rest. The front desk was very helpful and said they will send someone up to correct the situation right away. In fact, as we were walking away, they spoke to maintenance on the phone about the situation.

We returned later that evening but the toilet water running issue persisted and as you can imagine, kept the kids and the parents up for the entire night. We checked out the next day and voiced the issue again, and the reason we were given by the front desk was "Oh, maintenance was going to take a look at the toilet after you leave today." I indicated that the young children had very little rest because of the noise after the first night of stay, and would like the situation to be corrected immediately, which the front desk promised to do, but failed to do so. I can't understand the rationale to have the same guests stay in the same room for the second night, with the same noise issue, expecting different results. No remediation was offered, or any type of compensation for our horrible stay.

This business has been reported to Better Business Bureau and the Edmonton Chamber of Commerce for their practices and not delivering on their promises.

Be warned, stay away from this cheap hotel!

Company: Best Western Plus Westwood Inn
Country: Canada
Province: Alberta
City: Edmonton (1270)

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