Rogers Wireless
Billing errors

My bill was $345. I spent 1-1/2 hour on the phone to Rogers Customer Service to have the bill reduced by $350. That's right - Rogers had made $350 worth of incorrect charges over a 3-month period (and we didn't go back to the previous months - perhaps I should have!).

To their credit, when I persisted, these charges were corrected. However, that they made those errors in the first place is inexcusable.

The errors: "Roaming" charges when I was in my local calling area. "MyFive" not being picked up. The biggest single error: $190 for a "Plan Change" when I had retained the precise same services since the plan began.

These errors are inexcusable. Although the billing charges were corrected, I'll never get back the hour-and-a-half that I spent on the phone, nor will the relief of the charges equal the stress of the Rogers Experience.

Company: Rogers Wireless
Country: Canada
Province: British Columbia

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