Primus Canada
Bad product and no refunds

In July of 2010 we decided to go with Primus for our telephone service. What a mistake. Over the phone they assured us that with a modem they could deliver a good and efficient phone service. We tried this out for about two weeks. When we dialed we got wrong numbers or a voice telling us that long distance applied, which was not true. Also we couldn't use the telephone numbers we had stored in memory as that would for sure give us the wrong connections. We were told we had to dial slowly. That too gave problems. After two weeks, on Aug. 3d, we cancelled our service.

We sent the modem back that same day. We had to pay

for the month of July and August, a total of $60.44 .

Then in October were suddenly charged $180, 54 as according to them we didn't return the modem.

We phoned them and were promised a refund. To make a long story short, we have phoned them 5 times and still haven't received our refund., and it is December!!

After each phone call we were promised a refund.

I have been waiting for hours on their customer service phone line, listening to their annoying music. At one time they put me on hold only to find out 30min later, when I dialed again, that they had left for the day.

Don't deal with them!!!

Company: Primus Canada
Country: Canada

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