Bell Canada
Customer service

We've been Bell customers for 50plus years. We stayed with them when telecommunications were deregulated. We resisted bundling sales by other telephone folk.

However, during a recent call to Bell (to delete call waiting and try to lower the monthly charge), I was given a firm quote by the Bell rep of $57.00/month. Last month's bill did not reflect the new quote (which was repeated to me several times, taxes included).

Another phone call... credit would be given on this month's bill. This month's bill arrived... no credit, no quoted amount.

Another phone call... only to be told I could not have the $57.00 quote.

I'm done with such shoddy customer service and have changed (to my financial advantage) companies.

Company: Bell Canada
Country: Canada
Province: Ontario

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