Koodo
CUSTOMER SERVICE

Customer service SUCKS!!! I first called March 24th, 2011 to cancel my cell phone (didn't use) and had a lot of trouble communicating with the rep, as he didn't speak very good english. I had to repeat myself, many times. Was on phone to cancel cell for over 40 min. Service was cancelled April 5th... received final bill & paid. Asked for my son's phone (I pay/at university) to be cancelled "next billing period in April". Still receiving bills in June for full account price. When I called today to clear up, they admitted they could see that neither phone was being used (NO airtime used) but that I had only cancelled one service. She explained "they could credit my account". I asked to speak to a supervisor- the rep stated "I am the supervisor". I said well, then I'd like to speak to your supervisor- she stated "I don't have one". I asked how I file a complaint- she says "we don't have a protocol for that". On top of everything She tells me I owe another $59.78 for service for June/July. This can not be how a large company operates this day in age. Is there no one that can help, or do they just get away with ripping off the Canadian public?

-VERY FRUSTRATING!!!

Company: Koodo
Country: Canada
Province: Ontario

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