Bell Canada/ Telephone, internet, satallite
Over charges, fees, lies, run-around

Was a client of bell for 10 years, Phone, wireless, Internet, satellite. Even though i held up my end of the bargin "pay my bill". I was never provided good or even average service. I was continiously over billed, and when i called to correct the problem it would take hours to resolve, being transfered put on hold or disconnected. Recently I opened a phone/Internet business account at my restaurant. when Bell came and set it up they set it up as residential. I did not notice this until my first bill so I called to correct the problem... 6 hous 2 discconnections and dozens of transfers, please stay on hold. The problem was fixed. but I had to pay connection fees etc... to set up the business phone and would have to wait 6-8 weeks for my money from residential. or I thought. I continiued to get billed for residential and business. So i call Bell again the following month spend 4hous on the phone. now residential line is closed but I have to wait 6-8 weeks for my money back from residential. So I tell Bell I will not pay my bill until I recieve my money. 3 months later I am on the phone againwith Bell however this time they send me to collections and disrupt my services. They insist I pay them even though they see on their notes that I am owed approx the amount I owe them. They say I need to wait anothe 6-8 weeks for a cheque I ask can you not apply my credit to my debt after another hour of discussion the supervisor applys my credit. All bills are now current with Bell. However I have had enough! Bell has collected close to $40, 000 and hundreds of hours I wasted on the phone with them in 15 years. I now completly left Bell and now use other service providers which I should have done years earlier as I cut my total bills in half. However Bell did send me one last gift disconnection charges and early termination fee for my cell so after 8 hours on the phone with multiple bell reps and supervisors all closing charges were waived. Dealing with Bell turned into a very costly and time consuming endeavour.

Company: Bell Canada/ Telephone, internet, satallite
Country: Canada
Province: Ontario
City: Vankleek Hill

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