Vonage
Cancelled and still charging!

They are still charging me!! After cancelling my service in November 2007 (now July 08) which they claim I didn't cancel they are still charging my card to this day. I even sent back the modem as requested which they also claim they never recieved but I sent it courier and have confirmation of. Wait until tonight after asking for a supervisor for the millionth time she said "oh wait we did get it, we can only credit you for the modem" I wanted to know how I was expected to pay for a service that I couldn't use if they had the equipment. This company is horrible. I asked her to give me someone that would credit me for the months since I did cancel and even sent back the modem... she said "that is not going to happen! Here is the head office address and phone number but they are not going to do anything for you.

I just want the other people out there to know to stay away from their services, I have warned all my friends and neighbours. They also gave my mother a hassle when cancelling as well.

So apparently as off today my account is cancelled but I guess I will find out soon enough. I am going to report my credit card stolen then they will not have the card number to charge it anymore!!! So that is my advice to the rest of you... it will be a pain to have a new card sent and wait for it but at least they will not have the new number or expiry date!

Good luck to all of you and I don't plan on stopping I will leave everyone a voicemail in their head office since all I can enter is an extension to give them my opinion of them ripping off all these people, since I have read many similar posts on this website.

Here is the contact info I received for Vonage...

maybe it will help some of you.

Head office address 23 Main St, Homedale, NJ 07733

Phone number 732-528-2600

Company: Vonage
Country: Canada

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