Primus Canada
Failure to terminate services twice

Last year, due to a move, I had put my phone line on hold until I was settled in. I contacted primus to ask them if they could suspend my long distance, as the phone line was not going to be active. They confirmed that they would, and I thought I was set. Turns out, I was not. Even though my phone line was disconnected for 5 months, I received a regular bill. It took a lot of calling back and forth, as well as e-mails before I was able to get primus to drop the charges because it was their fault. I should have terminated my services completely right then, but I didn't.

Instead, I waited until January of this year to tell primus I wanted to terminate my services immediately. That my services would not be terminated until February because I needed to provide them with one month notification. Fair enough, I thought... at least until I started receiving calls from a collection company telling me I owe them about $100. I tried contacting them via e-mail, but have yet to hear anything back. As I have saved all of my communications with them, I have no problem taking them to court over this matter solely based on principal.

Company: Primus Canada
Country: Canada

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