Bell Canada
Home telephone line constant issues

I ahve lived in my home for 12 years and each snowfall or rainfall we are left without a telephone as the lines are coroded outside. We have had temporary lines put in and were apparently replaced with a new line but still the same issues. Since December 1st we have had to call in and complain of no dial tone each time we are told they understand put my call through to a supervisor, who re-assures me that a technician will be out in the next few days... however they cannot give me a specific time nor are they able to FINALLY rectify this ongoing issue. For 220.00 per month I would think that maybe after the 5th occurence any other provider would rectify the problem for once and for all for better customer satisfaction, I know if I had a business I would do just that! There is a new home being built next door and the builders pointed out how bad these lines are so if he can see why can't bell?? I am in search of a new provider and hope that many others do as well

Lynne Tolle

Company: Bell Canada
Country: Canada
Province: Ontario
City: Arnprior

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