Pulse Telecom
Customer service

Horrible customer service. After the Haiti earthquake we started desperately calling in Haiti as my father was there. We made more than 5 failed attempts per day starting from January 13. When I received my bill I was SHOCKED!! ALL our failed attempts have been charged even if we didn't talk (lines were and still are for the most part down!) We had several 1-minute and 2-minute calls on the bill for a total of $20. When I called the customer service the representative was rude and aggressive. I asked for a supervisor, she rejected it at first than the supervisor came and didn't even let me present the situation. No word of sympathy, NOTHING. In Quebec companies gave free calls to Haiti after the earthquake. I was charged for failed attempts! This is definitely the worst customer service I have ever encountered. When most companies are concerned about being perceived as a good corporate citizen, this company shows by the people they hired that they do not care about customers at all. Check their BBB rating, too: unsatisfactory. There are plenty of other companies much better on the market. Don't waste your time and money with them. PS We still haven't heard from my father...

Company: Pulse Telecom
Country: Canada

  <     >