Fido
Customer Services

Last night (October 2, 2009), I went to the Metrotown shopping mall in Burnaby to purchase a pre-paid Fido card. The mall is schedule to close at 9:00 pm, so I arrive inside the store at 8:50 pm.

Upon arrival, I hear the customer representative, named Sarah, screaming at one of the customer and asking him and his family to leave the store because the store is closing soon. The family is from a visible minority ethnic group. Since they could not fully understand Sarah’s request, they were forced to leave the store.

Next, Sarah approached and requested me to leave, despite the fact that I’ve been in the line for 5 minutes. I was stunned by her request for two reasons. Firstly, it is 5 minutes to 9:00 pm. Secondly, why would she let me wait in the line for 5 minutes only to kick me out later?

Oh ya, for those who are interested, I walked outside to other stores in metrotown that closes at 9:00 pm and got my pre-paid card. That shows the professionalism in Fido.

Company: Fido
Country: Canada
Province: British Columbia
City: Burnaby

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