GoodLife Fitness
Terrible Customer Service

I have been struggling to get my refund from this company for nine months. Been a member for several years, signed up for some personal training - my trainer left and was replaced by inexperenced one, he quit and then I was given another trainer... it was poor service and the level of knowldge never met with they promices.

When i first signed up they were very attentive. When the time came to end my sessions legitimately (follow rules of the contract) they got ugly! Kept promising refunds and they never processed them. Tried to call head office to get help and they were rude and unhelpful. This company cares only about money! it has been 9 months of letter and unanswered communications with them. They have little or no respect for thier employees and do not care about the client. They just want their money. The management are unprofessional. I was a member of this club for several years. After this experience I will NEVER RETURN to this facility.

Company: GoodLife Fitness
Country: Canada
Province: Ontario

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