AliExpress
Fraud store at AliExpress who stole my money & closed the store

The following is the hour long online chat I had with AliExpress dated Dec 24/25 concerning a fraud store on their platform. The rest of this chat can be viewed at my last post on AliExpress on Trustpilot. Thank you.

"I received a small package finally & IT IS NOT A LAPTOP COMPUTER AT ALL but a 8 x 6.5 inches small pack that I have not opened. It feels like a hard thin sponge

all these waiting for a sponge?? is this a scam?
you charged me CAD$48.58 for a sponge?

Thank you so much for the explanation. I really appreciate that

I will do my best to help you on this case so that this issue can be resolved as soon as possible

12/24/2025 23:10
this seller cons our money, them closed & left. THIS IS A SCAM!!

i am really sorry about what seller did to you, This is really not the experience that we want our valued customers to have. 忧伤

We've successfully raised the return/refund request for you just now! Click here to check the latest status of your request and take actions if needed.

12/24/2025 23:10
I have already help you to submit the refund, Customer. And I have already put all the details that you gave to me. Nothing to worry as long as you have a dispute in process your payment is safe and protected by AliExpress

Here i will do my best for you so you can get it faster. Further that in this case i will help you to speed up for the refund so it will push them harder to process your refund as soon as possible, And i will do my best so you can get the update very soon?❤

I truly hope you’re not upset with me. Please know that I’m doing everything I can to assist you and help resolve this matter promptly.忧伤

no compensation to us? this is a big wrong not just on this criminal seller that alieExpree allows to cheat our money but AlieExpress shares some legal & business responsibility also

12/24/2025 23:16
I completely understand your frustration, and I apologize for the inconvenience you've experienced. It's our priority to ensure a smooth and hassle-free shopping experience for all our customers, and it's disheartening to hear that we haven't met your expectations in this instance忧伤

so?

While I completely empathize with your situation, I want to assure you that we take all feedback seriously and continuously strive to improve our services. Your feedback will be shared with our team to address any underlying issues and prevent similar incidents from occurring in the future.

I lost lots of time waiting for this delivery & they sent me a sponge!!

yes, Customer, I totally understand how you feel. If I were in your position I would feel the same way:(

I can help forward your feedback about the seller to the relevant department for further investigation. Would that be okay for you?

I ask again, will us receive compensation of any kind from AlieExpress?

Although we're unable to offer compensation in this case, I want to express our gratitude for your patience and understanding throughout this process. Your satisfaction is important to us, and we're committed to doing everything we can to ensure you have a positive experience with us in the future

THIS IS A FRUAD & SCAM BY BOTH THE THIEF SELLER ON YOUR PLATFORM!
& AlieEXpress!

however, i will do my best to forward this to the related team so that they can take actions agianst the seller

12/24/2025 23:22
personally i feel they are useless & unhelpful 100%+

12/24/2025 23:22
As much as I would love to give you your compensation right now as a Customer Service Representative but there is a standard process on how to request for it. I hope you understand too customer. Please accept my humble apologies for this inconvenience.悲泣

well, then I repeat YOU ARE A BIG PART OF THIS MONEY SCAM & FRUAD

I truly hope you wont take the feedback or survey against me personally. It reflects directly on me, not the seller, and not AliExpress. I’m just an employee doing my best to help you through this. Everything Ive suggested is the most effective and efficient way to resolve the issue.悲泣

YOU MEANS ALIEEXPRESS< NOT YOU you

just one big bad experience after another since sept

and now this money scam

by a crinmal seller that you allow to sell phony items & rob our money

I just want you to know that I am on your side on this one and you have all my support, I just want the best for you忧伤

12/24/2025 23:27
is it okay for you if i forward the seller to the related team so that they can take action against the seller?

that is what you should have done anyway as an international giant shopping platform, is it not?

it is your responsibility & accountability to go after this seller

Yes, Customer"

..."

AliEXpress needs to stop giving me all useless & pretentious reply & wasting more of my time as NO HELP FROM YOU WHEN I CONTACTED YOU ON DEC 24/25.

THIS IS A FRAUD & SCAM BY BOTH THE THIEF SELLER ON YOUR PLATFORM & AliEXpress!

Company: AliExpress
Country: China

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