Cavalry Portfolio Services
Cavalry won't talk to me about an account even though I have permission Ripoff

Cavalry sent a collections letter to my father-in-law, and my father-in-law wants to dispute that he is responsible for the account. So he sent a letter saying that and giving me permission to speak to them on his behalf.

When I called them to talk about it they claim they'd never recieved any letter and asked me to fax it. Fortunately for me, my father-in-law was shrewd enough have made a copy of his letter, which he gave me.

So I faxed the letter with the call center rep's name (as instructed) on and waited a few days to call back (also as instructed). And they still claim that they haven't recieved it and could I fax it again? I said "no way" since the letter was already sent twice. I asked to speak to a manager and was transfered to "voicemail" which turned out to be a line for a company directory.

The next person I talked to told me that it takes 3 business days to input faxed data, to which I replied that I'd called on the *4th* day after faxing. What do I have to do to get these people to acknowledge that I have permission to talk to them about this account???

Company: Cavalry Portfolio Services
Country: Canada
Province: New York
City: Hawthorne
Phone: 8005010909
Site: www.cavalryportfolioservices.com

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