Alberta Home Service
Awful service

On 7/21, we had furnace cleaning, and then after they are gone there was no hot water comes out. I noticed it on Friday night, and they did not fix it until Sunday. The hot water tank's pilot light went out since they cleaned. It was working perfectly until Friday morning. My complain is they did not check the hot water tank's pilot light after they cleaned furnace chimney because the light goes out automatically if the new air comes in. They should have known this as professional. If they call the technician right after they cleaned the furnace chimney I did not have to wait for 2 days without hot water shower, and I did not have to pay the weekend labour fee which is much higher than weekdays labour fee. I talked with the manager about it, he said " The pilot light was working when they leave. The light went out after they left." I had doubt what he said. Then I talked to the water heating company technician asked about it "Is it possible the light goes out slowly after cleaned? " He told me "If the light goes out, it blow out right away and not like after they left" Therefore, what the manager told me is not correct. I would suspect that " Their cleaners did not check if the pilot light went out." that is also their (alberta home service) technician was told me exactly.

Company: Alberta Home Service
Country: Canada
Province: Alberta
City: Calgary
Site: albertahomeservices.com

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