Direct Energy
No communication until you call even it's important things for you!!

Let's say my story with them. On Sep.12th i called in to transfer my bill to a new address on Sep. 26th. Someone there says "Good, it will be done! " I am happy! when Sep.26th i called in . they say call epcor to make sure i can i have power on which is unusual epcor turned off the power in my new address. Lol what i know!? and they say they will make a request for me and let me wait for 1 to 5 days! OK, and i called on following monday. they say wait for it. OK, called in on Thursday. What you know!!? suprise!!! Someone there say the request send wrong. They gonna send a request now. and let me call epcor next morning to make sure they received it??? LOL, i am sick with there customer service. when i ask them why they would not call me if there's wrong with it!? they say they always tell the customer to call back next morning to follow up their cases. which i did not get asked! anyway! bad service! and i will change to another billing company for sure sometimes soon!!

Company: Direct Energy
Country: Canada
Province: Alberta
City: Edmonton

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