Toronto Public Library
TPL top management incompetence & bearaurancy

My Dec 8/23 initial email with a simple & straight-forward access of information request to TPL that received NO RESPONSE until Dec 18 ONLY AFTER my second email dated Dec 16 asking for a response

''Director Mitchell,

Please provide full process & details of your Freedom of Information policy

I thank you in advance''

I was receiving ambiguous & confusing responses regarding fees, waiver of fees for low income families, copy of TPL access of information BLANK form, further clarifications & answers, etc as a result of unclear answers from Director Shawn Mitchell of TPL Policy, Planning & Performance Management

Finally I sent the following email response to this much agitated Director dated Dec 21/23:

''If I were in your position, when a member of the public requested full details of making freedom of information request, I would have provided FULL INFORMATION DETAILS from PHYSICAL WRITTEN POLICY (as per your cyberattack diablement) including forms, process, procedure, timeline, what are available, what not, how to this & that, where to send this & that, fees & charges & ALL RELATED INFO, how long documents/information are being kept & so on (versus ignoring initial written request until the requestor enquired again after awaiting beyond reasonable time for a response & merely give out piecemeal information which is generating more clarifying requests for proper info or verification & then blame the requestor wasting staff time which is taxpayers' paid & requestor is in fact asking all legit & rightful questions which shall be answered properly & fully & PATIENTLY especially in the ''Director'' position playing a senior PUBLIC SERVANT ROLE)

When a member of the public requested whatever form in PLAIN TEXT with legit reason provided voluntarily, it only takes a few seconds copy & paste the ENTIRE WHOLE FORM to an email response (versus a partial plain text ''form'' & much more time being wasted to ask for clarification & request for same form in its ENTIRETY sent in plain text & blame the requestor wasting staff time while in fact the requestor's time is being wasted repeatedly as his questions were NOT BEING UNDERSTOOD & ANSWERED PROPERLY FROM THE BEGINNING.

If this communication is making you annoyed & upset, I AM TEN TIMES MORE ANNOYED & UPSET, ''DIRECTOR''! ''

Company: Toronto Public Library
Country: Canada
Province: Ontario
City: Toronto

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