Shaw Cable
Service

I had the same issues as last year with my cable TV. A few channels would not work; therefore, I called Shaw to report the problem. The person that I got on the phone was ok overall, but offended me... When she asked me if there is a "splitter" at the back of my cable box and I told her that I am not familiar with the term and to explain it to me, she asked to speak with somebody else in the household. I did tell her that I am not stupid, just to explain me what she means by that, as I do not use the word or know what it is. She could of course have chosen to speak with either my 5 year old son or 10 year old daughter...

It seems to be the mentality at Shaw, which I find offensive and quite degrading, even sexist. When the Technician came by he did fix the cable TV issue; however, when I mentioned an Internet ongoing problem to him (which I reported to Shaw before) he asked me if I have tried to sign in as the Admin and make some certain changes to the Settings of the Internet. Of course that if I knew how to do that or if I had done it, I would have not asked him, right? So when I told him that I am not sure what he is talking about and to try to explain it to me, he asked me if I have a husband or a guy around... Hmmm, so the bottom line is that in Shaw's books, a man would be a better fit to fix any of my problems (and just to make a point, I did have a husband for 13 years and he had no idea how to turn the computer on, I was actually the one figuring things out). In the end the Technician showed me the steps of what I have to do...

Company: Shaw Cable
Country: Canada

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